I want to say that this has to be the best rental crew I have EVER had the PLEASURE of dealing with. Polite, courteous, and helpful; what more could you ask for. I had to rush up to the US for an emergency and they met me with everything prepared and ready to go. I cannot speak more highly of the experience. In particular Daniela was very helpful, but to be honest everyone there was GREAT. Jonathan, Kimberely, Bruce, and Kelly were all great as well. Thank you very much for all your help.
I rented a car with the FXE location and I had an excellent service. There was also complete transparency regarding all the breakdown costs before I rented the car (no negative surprises) and a very correct and fair treatment. I had several questions and the whole team (Ryan, Jonathan) were very helpful and friendly. Also Bruce who brought us the car (with cold waters) was great (super nice, friendly and available).
In the past, I rented several times cars in Miami and around, but there was always some unpleasant surprise regarding the price or empty promises (accessories) and the service was mostly bad (I am speaking about major brand rental companies!!!).
I was very happy about the excellent service and the correctness policy.
It was a real pleasure renting a car and GORENTALS and it will always be my first choice!
First rate service. Good quality cars, in good shape, and waiting for you upon arrival. No shuttle, no long line, no "sorry, we're still washing the car." Just great service that meets all their promises. Yes, you're paying more for it, but oh-so-worth-it!